New BND Support ticketing system

We have replaced the ticketing system with a new osTicket powered system. Although you should only notice slight differences, this new system will not contain any of your past ticket history.

As always, the ticket system is available at barnonedesign.com/ticket

The ticket history is still available here: Ticket Archives

We have also developed a new ticket creation form that we hope will simplify new requests. This is available at barnonedesign.com/help  Please bookmark this link for future requests

This new form should also work well from smart phones:

barnonedesign.com/help

The following changes will take effect on November 1, 2010.

1. Automatic ticketing system
1. This will allow us to track, and respond quickly and appropriately to all of your issues.
1. This will also permit us to effectively balance our engineer’s schedules.
2. To use this system, you just need to start sending all new service calls to
1. This will automatically create a ticket for you, and alert the proper engineer.
2. Tickets will receive the highest priority of attention, and statuses will be kept up to date.
3. Other ways to open tickets are also available
   1. Call or text 585-568-7008 and leave a message.
      1. Your message will be converted to a ticket automatically.
      2. *You will not receive an email that your ticket is created when opening via phone/text.
   2. Complete the form at www.barnonedesign.com/ticket
2. Online time tracking portal
   1. No more paper! We have a new system of tracking time via a web portal.
   2. When we finish a job, our engineers will enter the time spent and work performed into the system.
      1. We will try to post this information as soon as the work is completed, if time permits.
   3. The primary contact for your account will immediately receive an email message with details of the time and work.
   4. You can log in to the portal at any time to view details of all work that has been done, and a monthly summary of hours.
      1. If you do not have a user id, or have issues logging in, please email
   5. The online portal is available at www.barnonedesign.com/client